Now with the digital era at its peak, businesses are leaning more towards cloud telephony solution that helps to keep their communication network less hassled and expensive as well as offer better customer engagement. A cloud telephony provider is an entity that leverages internet connectivity to deliver voice or data communication from other organizations. In this article, we are going to discuss the best cloud telephony providers in India and their attributes.
Understanding Cloud Telephony
But, before we start the list you need to know what cloud telephony is. Cloud telephony (Also known as cloud calling or Cloud-based Telephony): Voice services built over the internet instead of physical phone lines. These solutions provide virtual phone numbers, IVR systems (Interactive Voice Response), as well as call routing and analytics services to handle all of it in the cloud.
- Cloud Telephony is Important for Indian Businesses
- Cloud telephony benefits for Indian Companies:
- Minimized Hardware and Maintenance Costs
- Scalable: Simple to scale up or down depending on business requirements
- Visit from Anywhere (Internet Access)
Advanced functionalities: Analytics powered by AI, integration with automated CRM systems and many more
Optimal customer satisfaction: Customer Calls Management akin to reduced wait time
So, here are the top 7 Cloud telephony providers in India
1. Knowlarity
Seeking a cloud telephony provider is probably easiest with Knowlarity because of their use of comprehensive services and even smarter solutions in India.
Key Features:
Virtual phone numbers
IVR systems
Call masking and recording
AI-powered speech analytics
CRM integration
Strengths:
Lots of features for companies to choose from
Large install base in India
Analysis and Robust Reporting
2. Exotel
Another popular entity in the Indian cloud telephony domain is Exotel, which also boasts a slew of communication APIS and solutions.
Key Features:
Voice and SMS APIs
Voice Call OTP Services
Call center solutions
Integration with WhatsApp Business API
Strengths:
Extremely well-documented and developer-friendly platform
Flexible pricing options
API- centric solutions are of interest
3. Ozonetel
Ozonetel provides a cloud-based contact center solution in addition to other cloud telephony services.
Key Features:
Cloud contact center software
ACD (Automatic Call Distribution) and IVR
Predictive dialer
Voice broadcasting
Strengths:
End-to-End Contact Center Solution
New AI-based features for better productivity
User-friendly interface
4. Sarv
Sarv is a provider of cloud communication services and is known for its numerous service ranges in the spectrum of cloud telephony.
Key Features:
Bulk SMS and voice calls
Toll-free numbers
Click-to-call solutions
Missed call services
Strengths:
Affordable pricing plans
Business Texting; Voice Messaging
Easy-to-use platform
5. MyOperator
The company into cloud call management solutions for businesses of all size, MyOperator
Key Features:
Virtual receptionist
Call tracking and recording
Missed call marketing
Real-time call analytics
Strengths:
Simple setup process
Industry-specific solutions
Strong customer support
6. Servetel
With a focus on customization and scalability, Servetel provides multiple cloud telephony services.
Key Features:
Virtual phone system
IVR and call routing
Click-to-call widget
Call conferencing
Strengths:
Highly customizable solutions
Competitive Pricing
24/7 customer support
7. Tata Tele Business Services (TTBS) is a part of the company this endeavor was carried out.
Tata Group operates TTBS, a cloud telephony service provider offering dependable business communication solutions.
Key Features:
Hosted IVR
Toll-free services
Audio conferencing
Smart VPN solutions
Strengths:
It comes from the Tata Group family.
Full-featured business communication, Objectives
Strong network infrastructure
Cloud Telephony Providers Selection Guidelines
While choosing top cloud telephony providers in India, businesses should consider:
✔ Scalability – When your business becomes massive, can the provider handle it?
Functionality: Seek out the providers that deliver everything you require for your business
Will the service be able to integrate well with your current systems?
Pricing: Figment your pricing and transparency, flexibility
Customer Support: This includes how good the customer support is and assessing its availability.
Reliability: Make sure your provider offers uptime guarantees and uses network redundancy.
Security: You want a provider that secures your data very tightly.
Major Business Benefits of Cloud Telephony in India
The ongoing evolution of the cloud telephony landscape in India has resulted inc constant developments to offer better features and integration with other business systems. Some trends to watch include:
Different techniques for IVR or call analytics like Starter, BuilderAI etc and customer insights using machine learning
More Chat Messaging Platforms Integration e.g. WhatsApp, Facebook Messenger
Greater focus on the omnichannel communication approach
Better functionalities in voice recognition and NLP.
Conclusion
Cloud telephony services have changed the way businesses in India communicate with their customers and manage day-to-day activities. Below you find the top 7 cloud telephony providers discussed, and each provider offers a different set of solutions based on your business needs. There’s a cloud telephony solution that can make all these processes more efficient and boost your customer engagement — which is true for both small vineyards using Excel sheets to track calls, as well for large enterprises.
Overall, the more innovations and services these cloud telephony providers bring to market as it grow in evolution. When you consider your business needs and expert cloud telephony solution providers from the above-mentioned list, it will lead to a wise decision on selecting solutions that are totally digital in nature and suited for this era.
Finally, the best cloud telephony provider for your business will vary based on a number of factors like what solution demands you have how much can invest and whether scaling up is something in the future possibility then do consider these options. Go through demos, and similar customer reviews and perhaps go for a test run before making the final call. Having a cloud telephony solution in the right way provides you faster to upgrade your communications capabilities, and adaptability will give you an edge over your competitors, as well as allow call centers to remain relevant in this cutthroat business world.
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