Artificial
intelligence is a model of human mind processes by machinery, specifically
computerised systems. This process comprises of learning i.e., acquiring the
details and the rules to use the information, reasoning i.e., utilising rules
to reach to the fin al outcome and auto-correction.
It is the simulating the
human mind into the machines which are programmed to imagine and think just
like humans and imitate behaviour. Due to artificial intelligence (AI) and
machine learning becoming common and omnipresent, we will be pushed to discover
the industry which is not gaining any advantages that they can offer.
Telecommunications
sector consists of various companies which assist in making communication
possible on world level, either with the help of phone, cables, wires, internet
or wireless. Telecommunications is on of the fastest-growing sectors in the
world.
An infrastructure is developed by them which permits to send the data
anywhere in the world in the form of audio, video, words, etc. The major
companies in this industry are the satellite companies, cable and telephone
operators which include both wired and wireless and internet service providers.
To
enhance the users experience and to conduct preventive maintenance for
enhancing the network credibility, artificial intelligence and machine learning
is used by the telecommunications industry. The application
of AI in telecommunication sector has provided a
large no. of benefits which are as follows:
· Improves Customer’s
Experience: To enhance the customer’s experience, telecom companieswith the
help of artificial intelligence and machine learning use chatbots and virtual
assistants. The virtual assistants automatically respond to the support
requests like set up, installation, troubleshooting, etc which reduces the
stress on the company’s employees and makes customers satisfy. The chatbots
analyse the requests received from customers and respond to them on their own.
The chatbots can also offer services in speech or voice form. These chatbots
and virtual assistants are very helpful when the customer base is very large.
The additional benefits of it is that it can provide assistance anywhere and at
any point of time. The voice assistance helps the disabled persons as they can
search anything with their voice instead of pressing buttons. The customised
service can be provided to the users after analysing their data.
· Preventive maintenance:
The predictive maintenance is activated by the artificial intelligence enhances
the customer’s experience. The network optimisation can also be done through
artificial intelligence which helps the network to adapt and reconfigure on its
own on the basis of current requirements.
· Data based business
decisions: Predictive Analysis: A large amount of data is held with the
companies, which is generated from customers. The companies can draw meaningful
business insights with the help of AI and machine learning for the better
decision making.
· Detecting Fraudulent
activities: The algorithms are useful to detect the any kind fraudulent
activity being taken place like fake profile, illegal access, etc. The
algorithms easily determine the normal activity and can spot the fraudulent
activities on real-time basis.
Artificial
intelligence in telecom has made easier to
resolve the various kinds of issues and manage the business more effectively
and efficiently.
0 Comments